Virtual Reality eXperience S.L (“vrxsim”, “we” or “us”) sells motion platforms, simulators of various types and VR platforms. We also offer options for rental of various VR and motion equipment.
Personal Data we Collect
When you interact with us through the Services, we may collect “personally identifiable information” or ”Personal Data” (i.e. any information relating to an identified or identifiable natural person) and other information from you, including as described below. The legal bases for our processing of Personal Data are primarily that the processing is necessary for providing the Services and that the processing is carried out in our legitimate interests, which are further explained in the “How We Use Information” Section. We may also process Personal Data upon your consent, asking for it as appropriate.
Registration: When you register for access to the Services, as a tournament organizer, event attendee, general user or otherwise, the Personal Data we may collect includes, without limitation, your name, address, email address, zip code and other information..
Purchases: If you make a purchase via our website, such as various products and other additional services for your account or registering for a paid event, we will collect financial information from you (e.g., your credit card number and expiration date, billing address, account information for online payment providers like PayPal, etc.), some of which may constitute Personal Data. In order to complete the invoice of a purchase we may collect certain additional relevant Personal Data.
Contacting Us: If you contact us by, for example, making an inquiry, sending a message via social media, or certain parts of the Services, we may collect any information you provide, including Personal Data.
Non-Personal Information We Collect
When you interact with the Services, we may collect certain personally non-identifiable information and aggregate information on our users’ demographics, interests and behavior based on your Personal Data and other information and aggregate such information so that it does not identify you personally. We consider such aggregated information as Non-Personal Data. This information is collected passively using various technologies and cannot, in and of itself, be used to identify you specifically. We also collect Non-Personal Data (including, without limitation, of the type described above) from third parties. The information we collect from third parties may be combined with the information we collect.
How We Use Information.
We take steps designed to ensure that only those employees who need access to your Personal Data to fulfil their employment duties will have access to it. We use your information, including Personal Data, to provide you with access to or use of the Services or functionality, to monitor your use of such Services or functionality, to respond to your inquiries or to process payments for your purchases. Your information, including Personal Data, may be used by us for other purposes, as well. For example, we may use your information, including Personal Data, for internal business purposes, including, without limitation, to help us improve the content and functionality of the Services, to understand our users better, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Services, to manage your account and provide you with customer service, and generally to manage the Services and our business. Your information, including Personal Data, may also be used to contact you for our marketing and advertising purposes, including, without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services. We also permit tournament/event organizers to email users and event attendees that are registered or have registered in the past for their tournaments/events.
We may disclose your Personal Data if required to do so by law (including, without limitation, responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary or appropriate (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of third parties, (iii) to prevent, investigate or identify possible wrongdoing in connection with the Services, (iv) to act in urgent circumstances to protect the personal safety of users of the Services or the public or (v) to protect against legal liability.
A cookie is a piece of information placed on your computer or mobile device through your web browser when you access and/or use the Services that stores text and which can later be read back by the Services or third parties. Cookies are used to recognize your browser and you as a unique user. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser’s option settings, and through those settings you may be able (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your web browser’s help section for information on how to do this.
A pixel tag, or web beacon, is a tiny invisible tag or graphic placed on certain parts of the Services or other websites, in emails or in certain other downloadable content, but not on your computer, mobile device or browser, except to the extent that you download the content that contains such tags. Pixel tags do not store information on your computer, mobile device or browser (although they are occasionally downloaded to your computer if contained in an email or other downloadable content) so they cannot be managed by you except by deleting the content in which the tag is contained.
To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners (Google Analytics) who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.
We use and allow third parties to use these technologies for a variety of purposes, including, without limitation, the operation of the Services or parts of the Services, monitoring the Services and to analyzing how you use the Services, allowing us to provide certain functionality on the Services and to remember your preferences, delivering advertisements to you, both on and off the Services. By using these technologies, we aim to provide advertisements targeted to your interests. Sometimes this is called online behavioral, interest-based, or retargeted advertising. For more information on these types of ads, or to stop use of tracking technologies for these purposes, go to www.aboutads.info or www.networkadvertising.org.
You can use the Services without providing any Personal Data or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to register for an event, your name and email address will be required.
Opt out: You can “opt out” of receiving our marketing emails from us by clicking unsubscribe within the email. It may take several days for us to process an unsubscribe request. You can stop receiving Service communications and tournament organizers’ emails only by contacting us at email@example.com.
Do Not Track
We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
Links to Other Web Sites
The security of your Personal Data is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Datasubmitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Site, we encrypt that information using Secure Socket Layer (SSL) technology.
Although we make good faith efforts to store Personal Data in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Data. In particular, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail and what Personal Data you disclose on the Internet.
If at any time during or after our relationship we believe that the security of your Personal Data may have been compromised, subject to applicable laws (including the GDPR), we may seek to notify you of that development. If a notification is legally required, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification. If you prefer for us to use the mail to notify you in this situation, please e-mail us at firstname.lastname@example.org. Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this e-mail address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Data.
You may access and update your Personal Data by contacting us directly at email@example.com with respect to Personal Data that is not accessible through the Services. We will take reasonable steps to respond to requests relating to Personal Data within 30 days. However, subject to applicable laws, we may reject requests that we find to be unreasonable (i.e., require disproportionate efforts or material changes to our information systems), impractical or abusive (e.g., repetitive requests, requests made in bad faith or requests that would compromise third party information). Note that you may not have access to or the ability to update Non-Personal Data, much of which is held in aggregate form. Under the GDPR, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your Personal Data and certain other supplementary information, under certain conditions; (iii) the right to object to unlawful data processing, under certain conditions; (iv) the right to erasure of Personal Data about you, under certain conditions; (v) the right to demand that we restrict processing of your Personal Data, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your Personal Data is inaccurate; (vi) the right to data portability of Personal Data concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at:
Retention and Deletion
We may retain your Personal Data as long as they are needed, or as required by applicable laws, regulations, or government orders.. You may close your account by contacting us.